Independent Software Maintenance
The Problem
Interoperability challenges that upgrades and fixes packs won't resolve
Well-established banking institutions face tremendous competition from newer digital native banks that offer users innovative tools and platforms.
A full 83% of business leaders said they expect their bank to leverage the latest technological tools to help their business compete.
Citizens is well aware of this shift in customer expectations. The company has been expanding its digital strategies for years in an effort to deliver customers a seamless experience across all channels and services.
The company launched its digital savings bank, Citizens Access, in 2014 and rolled out a platform that provides a highly personalized and integrated banking and investing experience.
Continual innovation helps Citizens maintain its competitive edge. But the company knows its newer platforms don’t always play well with its long-standing IBM® systems.
It moved support from IBM to Origina to prepare for a shift toward open architecture and ensure it would have access to responsive software support with proven IBM® expertise at half the cost.
This proved a wise choice on more than one occasion, including during a particularly busy time of year when the company was experiencing a massive file loading slowdown. Teams reported a 24-hour load time for a single 6GB file.
The impact was huge across the organization and customer base. They were tempted to upgrade to the latest version of IBM® Db2, but with no guarantee of a fix and exposure to risk, Citizens chose Origina instead.
A full 83% of business leaders said they expect their bank to leverage the latest technological tools to help their business compete.
Citizens is well aware of this shift in customer expectations. The company has been expanding its digital strategies for years in an effort to deliver customers a seamless experience across all channels and services.
The company launched its digital savings bank, Citizens Access, in 2014 and rolled out a platform that provides a highly personalized and integrated banking and investing experience.
Continual innovation helps Citizens maintain its competitive edge. But the company knows its newer platforms don’t always play well with its long-standing IBM® systems.
It moved support from IBM to Origina to prepare for a shift toward open architecture and ensure it would have access to responsive software support with proven IBM® expertise at half the cost.
This proved a wise choice on more than one occasion, including during a particularly busy time of year when the company was experiencing a massive file loading slowdown. Teams reported a 24-hour load time for a single 6GB file.
The impact was huge across the organization and customer base. They were tempted to upgrade to the latest version of IBM® Db2, but with no guarantee of a fix and exposure to risk, Citizens chose Origina instead.
Continuous innovation helps Citizens modernize and maintain its competitive edge. But since newer platforms don’t always play well with long-standing IBM® systems, it counts on Origina to minimize interoperability challenges.
The Result
Origina understands Citizens’ digital transformation needs and goes beyond simple break/fix support to help the company optimize its hybrid IBM® estate as it modernizes its software application roadmap.
Citizens’ partnership with Origina gives it the flexibility, stability, and expertise it needs to:
- Integrate new platforms and ensure interoperability
- Deliver an outstanding customer experience
- Ensure uptime and enhance IBM® product performance
- Free up funds and redirect resources to propel digital initiatives
- Save substantially on costly, low-value upgrades
"Origina’s mission was not just to determine the root of the problem and apply a fix, but to implement a long-term solution that would prevent a recurrence in the future."