Independent Software Maintenance
Key takeaways include:
Risk assessment. How do contract design and level of risk differ between outsourcing and external services/support?
Contractual conflicts. How to deal with the contractual requirements of regulated institutions when scaling up IT.
"Culture clash." What happens when younger IT companies (with shorter decision-making processes) merge with large organizations that have a fixed outsourcing setup and a regulatory-driven mindset?
Contracts and negotiation. How to use contractual design as a negotiation tool.